Terms of Service

Terms of service

Terms of Service page describes the rules and guidelines for using a website or an application. It outlines the legal responsibilities of the user and the owner of the website or application.

Title

Last updated: April 2026

Overview

General Terms and Conditions

1. Online Store Terms

2. General Conditions

3. Accuracy, Completeness And Timeliness Of Information

4. Modifications To The Service And Prices

Products and Services

5. Products Or Services (If Applicable)

6. Accuracy Of Billing And Account Information

Optional Features and Third-Party Links

7. Optional Tools

8. Third-Party Links

User Submissions and Personal Information

9. User Comments, Feedback And Other Submissions

10. Personal Information

Liability and Termination

11. Errors, Inaccuracies And Omissions

12. Prohibited Uses

13. Disclaimer Of Warranties; Limitation Of Liability

14. Indemnification

15. Severability

16. Termination

Miscellaneous

17. Entire Agreement

18. Governing Law

19. Changes To Terms Of Service

20. Contact Information

Overview

This website is operated by Somny Solutions. Throughout the site, the terms "we", "us" and "our" refer to Somny Solutions. We offer this website - including all information, tools, and services available from this site - to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors of content. We're a small brand that cares deeply about doing things right - and that starts with being transparent about how this all works.

Please take a moment to read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you don't agree, that's okay - but it does mean you won't be able to access the site or use our services.

As Somny Solutions grows, new features and tools may be added - these will also fall under these Terms. We reserve the right to update or change any part of this agreement at any time by posting updates to this page. It's worth checking back periodically, as your continued use of the site following any changes means you're accepting them.

Our store is hosted by Shopify Inc., the platform that powers our online store and allows us to get Somny into your hands.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence - or that you have given consent for any minor dependents to use this site.

We're here to help people sleep better and feel like themselves again - so it goes without saying that our products and services are to be used for lawful purposes only. Any use that violates applicable laws in your jurisdiction, including copyright laws, isn't something we can support.

If any of these Terms are breached, your access to our services will be terminated immediately. We don't take that lightly, but we do take the integrity of our community seriously.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We hope it never comes to that - but we do protect our community and the integrity of our brand.

When you use our site, please be aware that certain content (excluding credit card information) may be transmitted unencrypted across various networks and adapted to meet technical requirements along the way. Your credit card information, however, is always encrypted during transfer - your financial security matters to us.

By using our service, you agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of it without our express written permission. The work behind Somny Solutions is something we're incredibly proud of, and we ask that you respect that.

The headings used throughout this agreement are for ease of navigation only and do not limit or affect the Terms in any way.

3. Accuracy, Completeness And Timeliness Of Information

We do our best to keep everything on this site accurate, current, and genuinely useful - that's just how we operate. However, we can't guarantee that every piece of information is complete or up to date at all times, and it shouldn't be used as your sole basis for making important decisions. When it matters, always cross-reference with more current or qualified sources.

Some content on this site may reflect historical information - provided for context and reference only. We reserve the right to update or modify the contents of this site at any time, though we're under no obligation to do so. It's your responsibility to check back for any changes that may affect you.

At the end of the day, any reliance on the information found here is at your own discretion.

4. Modifications To The Service And Prices

Prices for our products are subject to change without notice. We'll always aim to be transparent, but as a growing brand, adjustments may be necessary from time to time.

We also reserve the right to modify, suspend, or discontinue any part of our service or website content at any time - without notice. Somny Solutions will not be liable to you or any third party for any changes in pricing, service modifications, suspensions, or discontinuations.

We appreciate your understanding as we continue to grow and evolve.

5. Products Or Services (If Applicable)

Some products and services are available exclusively through our website and may be offered in limited quantities. Returns and exchanges are handled in line with our Refund Policy.

We've put genuine care into presenting our products as accurately as possible - including colours, images, and descriptions. That said, we can't guarantee that every screen displays colours with perfect accuracy, so there may be slight variations depending on your device.

We reserve the right to limit the sale of our products to certain individuals, geographic regions, or jurisdictions on a case-by-case basis. Product descriptions, pricing, and availability are all subject to change at any time without notice, at our discretion. We also reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited by law.

While we pour everything into creating a product and experience that genuinely delivers - we can't guarantee that every purchase will meet every expectation, or that every error in the service will be caught and corrected immediately. If something isn't right, we always encourage you to reach out to us at support@somnysolutions.com.

6. Accuracy Of Billing And Account Information

We reserve the right to refuse or cancel any order at our discretion. This includes limiting quantities per person, per household, or per order - whether those orders are linked by customer account, credit card, or billing and shipping address. If an order is changed or cancelled, we'll do our best to reach you using the contact details provided at the time of purchase.

We also reserve the right to limit or decline orders that appear to be placed by dealers, resellers, or distributors. Somny Solutions is designed for the people who need it most - not for bulk resale.

To make sure everything runs smoothly, we ask that you provide accurate, complete, and up-to-date information when placing an order - including your email address and payment details. Keeping this information current helps us process your order without a hitch and reach you if we ever need to.

For full details on returns and refunds, head to our Refund Policy.

7. Optional Tools

From time to time, we may give you access to third-party tools through our site. These are tools we don't monitor, control, or have any input over - and by using them, you acknowledge that they're provided as-is, without any warranties, endorsements, or guarantees from us.

Any use of these optional tools is entirely at your own discretion and risk. We'd encourage you to familiarise yourself with the terms of any third-party provider before diving in - we just can't be held liable for what happens on their end.

As Somny Solutions grows, we may introduce new services, features, tools, and resources through the website. When we do, those will also fall under these Terms of Service - so it's always worth checking back.

8. Third-Party Links

Some content, products, and services available through our site may include materials from third parties. Where links to third-party websites are provided, please know that these sites are not affiliated with Somny Solutions - we don't monitor, endorse, or take responsibility for their content, accuracy, or practices.

We are not liable for any harm or damages arising from purchases, transactions, or interactions made through third-party websites. Before engaging with any third-party, we'd encourage you to take a moment to review their policies and make sure you're comfortable with them.

If you have a complaint, concern, or question relating to a third-party product or service, that one's best directed straight to them. As always, if you're unsure about anything connected to Somny Solutions specifically, we're only an email away at support@somnysolutions.com.

9. User Comments, Feedback And Other Submissions

We love hearing from our community - ideas, feedback, and creativity are always welcome. If you send us submissions of any kind, whether that's a contest entry, a suggestion, a proposal, or any other material (collectively referred to as "comments") - whether we've asked for them or not - you agree that we may use, edit, copy, publish, distribute, and translate those comments in any medium, at any time, without restriction.

We're under no obligation to keep any comments confidential, provide compensation for them, or respond to them - but we do genuinely value what our community shares with us.

We reserve the right to monitor, edit, or remove any content that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable - or anything that violates these Terms or anyone's intellectual property rights. We may do this, but we're not obligated to.

When you share comments with us, you're agreeing that they're your own, accurate, and don't infringe on anyone else's rights - including copyright, trademark, or privacy. Comments must not contain anything unlawful, abusive, or harmful, including malware or viruses. Please don't misrepresent who you are or where your comments are coming from.

You are solely responsible for what you submit. Somny Solutions takes no responsibility for comments posted by you or any third party.

10. Personal Information

Any personal information you share with us through our store is handled in accordance with our Privacy Policy - because protecting your privacy is something we take seriously.

11. Errors, Inaccuracies And Omissions

We do our best to make sure everything on our site is accurate and up to date - from product descriptions and pricing through to shipping information and availability. But occasionally, errors can slip through and we appreciate your understanding when they do.

We reserve the right to correct any inaccuracies, update information, or cancel orders at any time without prior notice - even after an order has been submitted. If something doesn't look right, reach out to us at support@somnysolutions.com and we'll sort it out.

We're not obligated to update or clarify information on the site unless required by law, and the presence of any update or refresh date doesn't necessarily mean all information has been reviewed or amended.

12. Prohibited Uses

We've built Somny Solutions on a foundation of trust, respect, and genuine care for our community - and we expect the same from everyone who uses our site. You agree not to use our site or its content for anything that falls outside of those values.

Prohibited uses include, but are not limited to:

Any unlawful purpose, or to solicit others to participate in unlawful acts

Violating any international, federal, state, provincial, or local laws or regulations

Infringing on our intellectual property rights or the rights of others

Harassing, abusing, insulting, harming, defaming, intimidating, or discriminating against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

Submitting false or misleading information

Uploading or transmitting viruses or any malicious code that could affect the functionality of our site, other websites, or the internet

Collecting or tracking the personal information of others

Spamming, phishing, scraping, crawling, or any similar activity

Any obscene or immoral purpose

Interfering with or circumventing the security features of our site or any related website

We reserve the right to terminate your access to our site and services for violating any of the above. This is a space built for people who genuinely want to feel better - and we'll protect that.

13. Disclaimer Of Warranties; Limitation Of Liability

We put our heart into Somny Solutions and genuinely want your experience to be seamless - but we do need to be upfront about a few things.

We cannot guarantee that our service will always be uninterrupted, timely, secure, or error-free. From time to time, we may need to remove or suspend the service for indefinite periods without notice. Your use of our site and service is at your own risk, and everything is provided "as is" and "as available" without warranties or conditions of any kind - express or implied - including warranties of merchantability, fitness for a particular purpose, durability, or non-infringement.

We also can't guarantee that any results obtained through the use of our service will always be accurate or reliable.

To the fullest extent permitted by law, Somny Solutions - including our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers - shall not be liable for any injury, loss, claim, or damages of any kind arising from your use of our service or any products purchased through it. This includes, without limitation, lost profits, lost revenue, loss of data, replacement costs, or any other similar damages - whether based in contract, negligence, strict liability, or otherwise - even if we've been advised of the possibility of such damages.

In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

By using our site and services, you agree to defend, indemnify, and hold harmless Somny Solutions - including our affiliates, partners, officers, directors, agents, contractors, service providers, suppliers, and employees - from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms of Service or your violation of any law or third-party rights.

We're a small brand built on integrity, and we ask that you engage with us in the same spirit.

15. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will still be enforced to the fullest extent permitted by law. The unenforceable portion will be considered severed from the rest of these Terms - but this won't affect the validity or enforceability of everything else that remains.

16. Termination

Any obligations and liabilities incurred by either party prior to the termination of this agreement will survive termination for all relevant purposes.

These Terms of Service remain in effect unless and until terminated - either by you or by us. You're free to terminate at any time by letting us know you no longer wish to use our services, or simply by stopping use of our site.

If we determine - in our sole judgment - that you have failed to comply with any part of these Terms, we reserve the right to terminate this agreement immediately and without notice. You'll remain responsible for any amounts owing up to and including the date of termination, and we may deny you access to our services or any part thereof.

We hope it never comes to that - but protecting the integrity of our community and brand will always come first.

17. Entire Agreement

If we choose not to exercise or enforce any right or provision within these Terms of Service, that doesn't mean we're waiving that right - it simply means we're choosing how and when to act.

These Terms of Service, together with any policies or operating rules posted on our site, represent the entire agreement between you and Somny Solutions. They supersede any prior agreements, communications, or proposals - written or verbal - and govern your use of our service in full.

Any ambiguities in the interpretation of these Terms shall not be construed against either party based on who drafted them.

18. Governing Law

These Terms of Service, and any separate agreements through which we provide you services, are governed by and construed in accordance with the laws of Australia.

19. Changes To Terms Of Service

The most current version of our Terms of Service will always be available on this page - so you'll never be in the dark about where things stand.

We reserve the right to update or change any part of these Terms at our discretion by posting updates to our website. We'd encourage you to check back periodically so you're always across any changes. Your continued use of our site or services following any updates means you're accepting the revised Terms.

20. Contact Information

If you have any questions about our Terms of Service, we'd love to hear from you. Reach out to us at support@somnysolutions.com - we're always happy to help.

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