Return & Refund Policy
We stand behind Somny Solutions and want you to feel confident in your purchase. That's why we offer a 60-day return policy - you have 60 days from the date you receive your order to request a return.
Eligibility
To be eligible for a return, your item must be:
- Returned clean, as it was received.
- In its original packaging, undamaged.
- Complete with all included components (sleep mask, Bluetooth headphones, cooling gel pack, aromatherapy dots, travel case, and charging cable)
- Accompanied by your receipt or proof of purchase
Items returned incomplete, damaged, or without original packaging may not be accepted.
How to Start a Return
To initiate a return, contact us at support@somnysolutions.com. Please do not send items back without first requesting a return - unrequested returns will not be accepted.
Once your return is approved, we'll provide you with the return address and instructions on how to send your package. Return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method. Please allow a few business days for this to appear in your account.
For any questions, reach out to us at support@somnysolutions.com — we're happy to help.
